Thank you for reaching out to us and sorry that you are running into this issue!
It seems that app 'bundle_id_or_package_name' is available under your Org and has been on-boarded correctly. My assumption is that you have not, by default, been invited to this particular app. Can you get in touch with the admin / owner of your Org and have them invite you to this particular app? Once you accept the invite, you should be able to see it on your dashboard.
Let me know how this works out for you :)